Hon. Mark Timbre “Kenya Power Care, we urgently call for your attention regarding the prolonged power outage affecting parts of Matungu, particularly Matungu Ratego, where some residents have been without electricity since Friday last week.
This situation is causing serious disruption to schools, hospitals, businesses, and households that depend on electricity for their daily operations and essential services.
We cannot continue experiencing these regular and prolonged power blackouts without a lasting solution.
The people of Matungu deserve a reliable electricity supply, just like any other community.
We, therefore, demand immediate intervention, urgent restoration of power, and a lasting solution to the frequent blackouts affecting Matungu, especially Matungu Ratego.
Kenya Power, please treat this matter with the urgency it deserves and communicate clearly to the affected residents regarding when power will be restored.
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ENOUGH IS ENOUGH! MATUNGU NEEDS RELIABLE ELECTRICITY.
How to Contact Kenya Power in Case of Electricity Blackout
To report emergency electricity blackouts or unannounced power supply disruptions, affected residents can instantly reach the Kenya Power National Contact Centre by calling the toll-free helpline 97771 or mobile lines 0703 070 707 and 0732 170 170.
For quick mobile self-service reporting without waiting on customer care queues, consumers across all networks can dial USSD code *977# on their phones, select option 2 for “Report Power Interruption,” and enter their meter or account number.
Customers can also submit written fault reports directly via SMS by texting the keyword POWER followed by their account number and physical location to shortcode 95551 for urgent processing.
For digital engagement, users can report faults or check local supply status by messaging the official social media customer support handles on X (formerly Twitter) @KenyaPower_care and @KenyaPowerAlerts or Facebook via Kenya Power Limited.
Written formal complaints, extended blackouts, and technical inquiries can be emailed directly to the official support address [email protected] for tracking by regional customer care teams.
When lodging a power failure report, customers must provide their account/meter number, exact location (including village, ward, street, or nearby landmark), and a brief description of the breakdown (such as transformer spark, fallen pole, or area blackout) to enable field technicians to locate and resolve the fault swiftly.
